Frequently asked questions

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Yes. Southeast handles manufacturer warranty registration for systems we install. Labor warranties are one year for single-stage, three years for two-stage, and five years for Daikin Fit, subject to written proposal terms.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Yes. We service all major HVAC brands. The equipment we do not work on is window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, and commercial units.

No. Ductwork is the one service we never price without seeing it. Attic access, duct material, layout, and how the ducts match your equipment all change the job. A technician evaluates it in person, then you get a written proposal.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

Not always. We evaluate the existing ducts during the free replacement estimate. If they're sized right, well connected, and in good shape, we keep them. If they're undersized or failing, we'll show you why and include duct replacement in the proposal.

Yes. A leak, a disconnected run, or a crushed section of flex duct means less air reaches that room. Uneven rooms are one of the most common reasons we get called out for a ductwork evaluation.

Yes. If a problem is caused by our workmanship, Southeast returns and corrects it at no charge. Exact written warranty terms control, and we explain them in your proposal.

It depends on the jurisdiction and the scope of the work. When ductwork is part of a system replacement, we pull the required permit and include that cost in the quoted installation price. We'll tell you up front if your job needs one.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Southeast Family Plan members receive priority service.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

After-hours charges for non-members vary, and our office confirms the amount with you before we send a technician. Southeast Family Plan members don't pay an after-hours charge and get priority scheduling. The $79 diagnostic is typically charged on every repair visit.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement is worth considering, we'll say so and offer a free replacement estimate. The decision is yours.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members. It is $149 annually for the first system and $109 for each additional system.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed. If your system is completely down or the situation is urgent, call (770) 265-8308.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

It is $149 annually for the first system and $109 for each additional system.

Yes. The new homeowner should call Southeast so the plan can be transferred.

No. A tune-up is a working visit with a checklist: cleaning, testing, and inspecting. If we find something that needs attention, we'll show you and quote it in writing. If the system is fine, we'll tell you that too.

It covers one seasonal visit: the cooling checklist in spring and summer, or the heating checklist in fall and winter. If you want both sides covered every year, the Family Plan includes two visits.

It lowers the odds and catches problems early, but no one can promise zero breakdowns. What we can offer is a technician's eyes on the equipment before each season, priority service for Family Plan members if something does fail, and no after-hours charge for members.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

You can safely change the batteries, check that it's set to heat or cool, and make sure a schedule isn't overriding you. Wiring, compatibility, and anything behind the wall plate should be handled by a technician. If the simple checks don't help, book a diagnostic.

Usually, but not always. Heat pumps with electric heat strips, two-stage equipment, and variable-speed systems each need a thermostat wired and configured for them. We confirm compatibility before we install anything, so you don't end up with a thermostat that fights your equipment.

Sometimes. It depends on the ductwork, the equipment, and how the house is laid out. We evaluate the ducts first, because closing dampers on an undersized system creates pressure and noise problems. If zoning isn't a good fit, we'll say so and suggest what is.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed. If your system is completely down or the situation is urgent, call (770) 265-8308.

Yes. Auburn is a core market for Southeast, scheduled from our Buford office as core coverage, not as an edge market. We don't have an Auburn office; our only location is our Buford office at 4582 Atwater Ct STE 8, Buford, GA 30518.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Yes. Dawsonville sits past our standard service area around our Buford office, but it's one of a handful of markets we chose to keep serving anyway. Residential repair, replacement and maintenance work there is accepted. Scheduling still depends on capacity and the type of job, and our office confirms a realistic window before you wait on us.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Dawsonville is at the edge of our area, so we'll give you an honest window when we confirm. Family Plan members get priority scheduling.

No. Our only location is our Buford office at 4582 Atwater Ct STE 8, Buford, GA 30518. We serve Dawsonville from Buford and won't claim a local office, phone number or staff we don't have.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted before any work starts.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Yes, on a job-by-job basis. Jefferson is at the edge of our service area, so we look at the type of job and our capacity that day before we commit. Planned replacements and maintenance visits are the easiest to schedule; urgent repairs depend on the day's workload.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem. For Jefferson, our office confirms a realistic window by call or text before you wait on us. Family Plan members get priority scheduling.

No. Our only location is our Buford office at 4582 Atwater Ct STE 8, Buford, GA 30518. We serve Jefferson from Buford and won't claim a local office, phone number or crew we don't have.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted before any work starts.

Yes. The plan is $149 a year for the first system and $109 for each additional system. Members get two visits a year, standard 1-inch filter changes, coil and drain cleaning, 15% off qualifying repairs, priority service and no after-hours charge. The plan transfers to a new homeowner.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Yes, job by job. Oakwood is an edge market at the outer end of our standard service area around our Buford office. We take Oakwood work when drive time, workload and the type of job line up, and we tell you before anyone is dispatched.

We aim to respond within 24 hours and try to answer calls 24/7, but Oakwood is at the edge of our service area, so arrival depends on demand, weather, drive time and the type of problem. We'll give you a realistic window before we schedule.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

Yes. Plan visits are scheduled ahead, which makes them a good fit for an edge market, and members get priority service and no after-hours charge. It's $149 a year for the first system and $109 for each additional system, and it transfers to a new homeowner.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. Our only location is 4582 Atwater Ct STE 8, Buford, GA 30518. We serve Peachtree Corners from Buford on a job-by-job basis, and we won't claim a local office, phone number or crew we don't have.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem. Peachtree Corners is at the edge of our area, so our office confirms a realistic window before you wait on us. Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted before any work starts.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Yes. The Southeast Family Plan is $149 a year for the first system and $109 for each additional system. It includes two visits a year, standard 1-inch filters, drain and coil cleaning, 15% off qualifying repairs, priority service and no after-hours charge. For an edge market, priority scheduling is the benefit that matters most.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem. Winder is at the edge of our area, so our office confirms a realistic window before you wait on us. Family Plan members get priority scheduling.

No. Our only location is our Buford office at 4582 Atwater Ct STE 8, Buford, GA 30518. We serve Winder from Buford on a job-by-job basis, and we won't claim a local office or phone number we don't have.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted before any work starts.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

No. A tune-up cleans and services a system that's working. A diagnostic investigates a system with a problem and ends with written repair options. If your AC is running fine and you just want it serviced, book maintenance or the $49 seasonal tune-up instead.

If the system is iced over or making a grinding noise, turn it off. Note what you noticed and when it started, check that the thermostat is set to cool, and make sure we can reach both the indoor and outdoor units. Leave anything involving refrigerant or wiring to us.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price. Removal and disposal of the old equipment are included too.

Yes. Southeast handles manufacturer warranty registration for systems we install. Labor coverage from Southeast is one year on single-stage, three years on two-stage, and five years on Daikin Fit systems, subject to written proposal terms.

Not always. It depends on the age and condition of the indoor equipment and whether the existing coil and blower are compatible with the new R-32 outdoor unit. We evaluate that during the free estimate and show you both options where both make sense.

It depends on the home, system size, installation conditions, efficiency and staging, duct and electrical needs, and the warranty you choose. Southeast provides a free replacement estimate and can show ballpark monthly-payment options, such as AC systems from $69 a month with credit approval.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install. Labor warranties are 1 year on single-stage, 3 years on two-stage and 5 years on Daikin Fit, subject to written proposal terms.

Yes. Dawsonville sits a little past our usual area, but we serve it, and installations are planned visits booked ahead with our office, which makes them the easiest Dawsonville work to schedule. Our office calls or texts to confirm the estimate and the installation day.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Jefferson is at the edge of our area, so we take jobs there based on capacity and the job. An installation is planned work: the estimate visit and the install day both go on the calendar ahead of time, and our office confirms each by call or text.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Yes. Southeast handles manufacturer warranty registration for systems we install.

Yes. Oakwood is an edge market for us, but an installation is scheduled in advance, so it fits our calendar well. Our office confirms the estimate visit and the install date before you commit. We're based in Buford; there's no Oakwood location.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Yes. Southeast handles manufacturer warranty registration for systems we install.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $69/month for an AC system, subject to credit approval and current terms. The estimate shows a monthly example alongside the price.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

It is $149 annually for the first system and $109 for each additional system.

Yes. The new homeowner should call Southeast so the plan can be transferred.

No. The $49 tune-up is one seasonal visit at the currently advertised scope, when the promotion is active. The Family Plan is an annual membership with two visits, filters, coil and drain cleaning, a 15% repair discount, priority service, and no after-hours charge for members.

No, and we won't claim it does. Parts wear out and equipment ages. Maintenance keeps the system clean and running as designed, catches many failing parts early, and gives you a technician who knows your equipment. When we find a problem, we show you and explain your options.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Family Plan members receive priority service.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted in writing after the diagnostic.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, warranty, and how long you plan to keep the home. If repair is the better option, we say so. If replacement makes more sense, we explain why and offer a free estimate. The decision is yours.

Yes. Southeast Family Plan members get 15% off qualifying repairs, priority service, and no after-hours charge. The plan is $149 a year for the first system and $109 for each additional system.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed. If your system is completely down or the situation is urgent, call (770) 265-8308.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Dawsonville is a market we chose to keep serving, so call rather than booking online if the system is completely down; our office will confirm a realistic window. Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Family Plan members pay no after-hours charge. For non-members, after-hours pricing varies, and our office confirms it with you before we dispatch, never after.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement is the better call, we set up a free replacement estimate.

It depends on the day. Jefferson is at the edge of our area, so our office checks capacity first and confirms a realistic window by call or text instead of leaving you waiting. We try to answer calls 24/7 and aim to respond within 24 hours, but arrival time depends on demand, weather, location and the type of problem. Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. We don't use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty and how long you plan to keep the home. If replacement is the better long-term option, we'll explain why and offer a free estimate.

No. Turn cooling off, leave the fan running so the ice can melt, and call us. Running an iced-up system can damage the compressor. Ice usually points to low airflow or a refrigerant problem that needs a diagnostic.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Oakwood is at the edge of our service area, so we give you a realistic window before anything is scheduled, and a request isn't an appointment until our office confirms it.

If the system is completely down, call or text (770) 265-8308 so a person can look at the schedule and triage honestly. Online booking works fine for a system that's weak but still running. Either way, our office calls or texts to confirm before the appointment is real.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted in writing after the diagnostic.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, warranty, and how long you plan to keep the home. If replacement makes more sense, we explain why and offer a free estimate as a separate planned visit. The decision is yours.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem. Peachtree Corners is at the edge of our area, so our office confirms a realistic window before you wait. Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

Yes. Switch the system off so the ice can melt before the technician arrives; a frozen coil can't be diagnosed properly. Tell the office there was ice when you call. It usually points to an airflow or refrigerant problem, and it helps us bring the right parts.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. We quote the repair first. We recommend replacement only when repair cost, installation quality, overall condition, likely upcoming failures, comfort, warranty and your plans for the home point that way, and then we set up a free estimate rather than deciding on the spot.

Yes. Southeast Family Plan members get 15% off qualifying repairs, priority service, and no after-hours charge. The plan is $149 a year for the first system and $109 for each additional system.

It depends on the home, system size, installation conditions, efficiency and staging, duct and electrical needs, and selected warranty. Southeast provides a free replacement estimate and can show ballpark monthly-payment options, such as AC systems from $69 a month with credit approval.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $69 a month for AC or $99 a month for a complete system, subject to credit approval and current terms.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

Up to $1,000 off a new system is a current Southeast offer, and some restrictions may apply. Ask about it when you request your free replacement estimate and we'll confirm what applies to your project.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Our office will call or text to confirm your appointment window.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. Repair pricing is quoted before any work starts, and Southeast Family Plan members receive 15% off qualifying repairs.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement makes sense, the estimate is free and the choice is yours.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed. If your system is completely down or the situation is urgent, call (770) 265-8308.

No. The $49 seasonal tune-up is a preventive check-up for a system that's working. An AC service call is for a system that's acting up, and it starts with the $79 diagnostic so we can find the actual cause.

A cooling check-up on a working system: condenser-coil cleaning, condensate drain cleaning, electrical and operating checks, refrigerant and temperature evaluation, and a cooling performance check, followed by a plain-language report. The $49 price is a seasonal promotion, and our office confirms the exact scope for the current campaign when you book.

It is $149 annually for the first system and $109 for each additional system.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

No. A tune-up is preventive maintenance on a system that's working. A diagnostic is how we find the cause of a problem on a system that isn't. Our standard diagnostic fee is $79; it is typically charged, and any waiver is a case-by-case customer-service decision and is not guaranteed.

Yes. The new homeowner should call Southeast so the plan can be transferred.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Look at the frame. The size is printed as three numbers, like 16x25x1. If the old filter is missing, measure the slot or the return grille opening and round to the nearest standard size. Our technician writes the size on your service record at every visit so you have it handy.

Yes. Each of the two yearly visits includes a standard 1-inch pleated filter change, along with condensate drain cleaning, condenser-coil cleaning, and system checks. If your system uses a thicker media filter, ask our office how that's handled before you enroll.

Not always. A higher MERV filter catches smaller particles, but it's also denser, and a system that wasn't designed for it can lose airflow. That leads to the same problems as a dirty filter. If you want more filtration, ask us about a media cabinet sized for your air handler.

Yes. Changing an accessible filter is one of the safest things a homeowner can do for a system. Match the size on the frame, point the airflow arrow toward the furnace or air handler, and seat it with no gaps. Leave refrigerant, electrical, and gas work to a technician.

It is $149 annually for the first system and $109 for each additional system.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities. For ductless, we install the Daikin Entra and Oterra lines.

Both are Daikin ductless mini-split lines. The differences come down to capacities, features, efficiency and warranty by model and configuration. We walk through the current Daikin specification sheets at your free estimate rather than quote figures online that may not match the equipment on your proposal.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

No. Single-stage, two-stage and Daikin Fit are central, ducted systems with a one-, three- or five-year Southeast labor warranty by tier. Entra and Oterra are ductless mini-split lines and are compared with each other, not with the central tiers.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Yes. Southeast handles manufacturer warranty registration for systems we install.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

A two-stage system has two fixed output levels, low and high. Daikin Fit is an inverter system that varies its output continuously, so it runs at a low, steady speed most of the time for tighter temperature and humidity control. Fit carries a five-year Southeast labor warranty versus three years for two-stage, and qualifying Fit equipment carries Daikin's 12-year parts and up to 12-year unit replacement coverage, subject to Daikin's terms.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption. For a variable-speed system like Fit, that sizing is what lets the equipment settle into the low, steady operation it's built for.

Yes. Southeast handles manufacturer warranty registration for systems we install. A Daikin Fit carries a five-year Southeast labor warranty, and qualifying Fit equipment carries 12-year parts and up to 12-year unit replacement coverage from Daikin, subject to Daikin's terms and registration.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

It depends on what bothers you. If the budget is the first question and you want a dependable, properly sized replacement, single-stage does the job. If temperature swings between cycles or clammy summer air bother you, two-stage's low stage runs longer, gentler cycles and comes with a three-year Southeast labor warranty instead of one year. The proposal shows both prices side by side so you can decide.

Southeast provides a one-year labor warranty on single-stage systems and a three-year labor warranty on two-stage systems, subject to written proposal terms. Qualifying Daikin single-stage equipment carries a 12-year parts warranty and six-year unit replacement under Daikin's terms. Manufacturer coverage for the two-stage equipment on your proposal is written on the proposal. We register the manufacturer warranty for you.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Yes. That's the most common reason we install it. A ductless head cools the room it's in without ductwork, so a bonus room, basement, sunroom or addition gets its own cooling and its own control. We size the head with a Manual J load calculation so it fits the space.

Most ductless systems are heat pumps, so the same equipment can heat the room as well as cool it. Your proposal names the actual models we recommend for your space so you know exactly what you're getting.

No. We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment or commercial units. A ductless mini-split is the permanent, quieter alternative for a single room.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption. For a ductless install we calculate the load for the room or rooms the heads will serve.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Yes. Southeast offers Service Finance options including approved promotional programs such as 18 months at 0% interest and 12 months with no payments and no interest, subject to credit approval and current terms.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

We service all major HVAC brands, including ductless systems that aren't Daikin, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Usually the condensate drain is clogged or the condensate pump has failed, so the moisture the system pulls from the air has nowhere to go. Ice melting off a frozen coil can also drip. Turn the system off to protect the wall and book a diagnostic; both are common, fixable repairs.

The most common causes are clogged filters or a dirty blower wheel that choke airflow, a refrigerant leak at a flare fitting, a dirty outdoor coil, or an outdoor unit that has shut itself down on a fault. The $79 diagnostic pinpoints which one before any parts are replaced.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. We'll give you the repair price and, if replacement makes more sense, a free replacement estimate.

If you're calling about a comfort or airflow problem, the visit starts as our standard $79 diagnostic. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. If the evaluation is part of a free replacement estimate, it's included in that visit. We never quote duct repair or replacement without seeing the ducts first.

It tells us how much air each register is delivering and how much the returns are pulling back, compared with what your equipment should be moving. Low airflow in one room points to a problem in that run. Low airflow everywhere points to the returns, the filter, or the equipment side. That's the difference between a small repair and a bigger conversation.

The evaluation finds the cause; the fix depends on what we find. A disconnected or crushed duct is usually a straightforward repair. An undersized trunk line or too little return air may mean ductwork replacement. Either way, you'll get a written proposal and a plain explanation before any work starts.

We strongly recommend it, and we look at the ducts during every free replacement estimate. New equipment can only perform as well as the ducts attached to it. If the ducts are sized right and in good shape, we keep them. If they're not, we'll show you why and include what's needed in the proposal.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. A ductwork evaluation isn't an emergency call, so we schedule it during regular hours. If your system is completely down, tell us when you call.

Yes, a few safe things. Change or check your air filter, open every supply register, and make sure furniture or rugs aren't covering vents or return grilles. Note which rooms feel wrong and when. Leave attic and crawlspace ducts to us; we don't recommend homeowners climb around on flex duct.

Yes. Most duct repairs are exactly that: one disconnected run, one leaking joint, one crushed section. If the rest of the duct system is sized and laid out correctly, we fix the fault and leave the rest alone. We only recommend replacement when the layout is wrong or the failures are too widespread to patch.

No. Ductwork repair is scheduled during regular hours after an in-person evaluation. If your heating or cooling system is completely down, that's a repair call, and we'll look at the ducts once the equipment is running again. We try to answer calls 24/7 and aim to respond within 24 hours.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The diagnostic covers finding the cause; the repair itself is quoted in writing after we've seen the ducts.

If the evaluation shows a specific fault feeding that room, like a disconnected or crushed duct, then yes, that's what the repair is for, and we measure airflow at the register afterward to confirm it. If the room is starving because the ducts are undersized or there isn't enough return air, we'll tell you that repair alone won't solve it.

Yes. If a problem is caused by our workmanship, Southeast returns and corrects it at no charge. Exact written warranty terms control, and we explain them in your proposal.

Southeast Family Plan members get 15% off qualifying repairs, along with priority service and no after-hours charge. The plan is $149 a year for the first system and $109 for each additional system, with two visits a year. Restrictions may apply, and we'll confirm whether your repair qualifies when we write the proposal.

We don't quote ductwork online or over the phone, because attic access, duct material, layout, and how the ducts match your equipment all change the job. The evaluation is part of your free replacement estimate, and you get a written proposal before any work starts. When ductwork is part of a new-system project, Service Finance options apply, with credit approval; see financing terms.

Yes, every time. Ductwork is the one service we never price without an in-home look. A technician traces the ducts, measures airflow, and checks how they match your equipment. Then the proposal is written for your house, not a rule of thumb.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price. Whether a ductwork job needs a permit depends on the jurisdiction and the scope of the work. We'll tell you up front if yours does.

When ductwork is part of a new-system project, Service Finance options apply to the whole project, including 18 months at 0% interest, 12 months with no payments and no interest, or 180 months at 9.99%, with credit approval; see financing terms. Ask us about financing for a ductwork-only project when we write your proposal.

When the cause is undersized, badly routed, or failing ducts, yes. That's exactly what a designed duct system solves, and we measure airflow at the registers after installation to confirm each room is getting what the design called for. If the cause is something else, the evaluation will tell us before you spend anything on ducts.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption. When ductwork is part of that project, we design the ducts to match the equipment and each room's needs.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Southeast Family Plan members receive priority service.

After-hours charges for non-members vary and aren't published; our office confirms the amount with you before we send a technician. Southeast Family Plan members pay no after-hours charge and get priority scheduling. The $79 diagnostic is typically charged on every repair visit.

Yes. If you see ice on the copper lines or the indoor coil, turn cooling off at the thermostat and set the fan to On so the ice can melt. Running a frozen system can damage the compressor, and a technician can't diagnose the cause until the ice is gone.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted in writing after the diagnostic.

No. We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement is worth considering, we'll say so and offer a free replacement estimate. The decision is yours.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed. If your system is completely down or the situation is urgent, call (770) 265-8308.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Southeast Family Plan members receive priority service.

After-hours charges for non-members vary and aren't published; our office confirms the amount with you before a technician is sent. Southeast Family Plan members pay no after-hours charge and get priority scheduling. The $79 diagnostic is typically charged on every repair visit.

Leave the house right away. Don't flip switches or light anything on the way out. Call your gas utility or 911 from outside. Once the area has been made safe, call Southeast at (770) 265-8308 and we'll inspect the furnace before it runs again.

A few minutes of cool air during a defrost cycle is normal. Cold air for hours, an outdoor unit iced solid, or a unit that won't run is not. Switch the thermostat to Emergency Heat if it has that setting so the backup heat keeps the house livable, then call us.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted in writing after the diagnostic.

No. We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement is worth considering, we'll say so and offer a free replacement estimate. The decision is yours.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install. Your paperwork shows the equipment, the manufacturer coverage and the Southeast labor warranty for your tier.

It depends on the job. Venting changes, gas line work, duct transitions or adding a new air conditioner at the same time all add time. We give you the schedule in the written proposal, and the office confirms the installation date.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Not always. If the coil and outdoor unit are in good shape, a furnace-only install can make sense. If the outdoor unit is aging too, a matched system means one visit, one permit and equipment designed together. The free estimate prices it both ways.

It depends on the home, system size, installation conditions, efficiency and staging, duct and venting needs, and the warranty you choose. Southeast provides a free replacement estimate and can show ballpark monthly-payment options, such as heating systems from $59 a month with credit approval.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install. Labor warranties are 1 year on single-stage, 3 years on two-stage and 5 years on variable-speed Daikin Fit equipment, subject to written proposal terms.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

No. We install and service gas furnaces, heat pumps and electric heat strips, but not oil furnaces, boilers, mobile-home equipment, window units, geothermal systems or commercial units. That isn't a service we currently offer, and we don't want to waste your time by pretending otherwise.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

In two planned steps, both confirmed ahead of time. The free estimate visit goes on the calendar first; once you choose a furnace, the install date is set and our office confirms it by call or text. Because Jefferson is at the edge of our area, planned work like this is what we schedule best, and the office tells you honestly what the calendar looks like.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Yes. Oakwood is an edge market for us, but a furnace installation is scheduled in advance, so the office confirms the estimate visit and the install date against the calendar before you commit. We're based in Buford, and the crew that installs in Oakwood is the same crew that works our core service area.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption. That applies to a furnace as much as to an air conditioner.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating or $99/month for a complete system, subject to credit approval and current terms.

Yes, and it's often the simpler way to do it, because the indoor coil, the blower and the ductwork are shared. The Manual J covers both, a complete system finances from $99 a month with credit approval, and every new Daikin system we install uses R-32.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install.

Often, yes, if the air conditioner is in good shape and compatible with the new furnace. We check the match at the estimate. If both are near the end, replacing them together is often the better job because the equipment is matched, and we put both options in writing so you can compare.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

There's no fixed lead time. Planned installations are the easiest jobs for us to schedule at the edge of our area, and fall, before the first cold snap, gives the most flexibility. Our office confirms the installation date when you approve the estimate.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

It is $149 annually for the first system and $109 for each additional system.

Yes. The new homeowner should call Southeast so the plan can be transferred.

We recommend a yearly check regardless of age. A newer furnace still collects residue on the flame sensor, still needs a clean filter, and still benefits from a technician confirming the safety controls work. It also gives you a record of the furnace's condition from the start, which makes any future repair-or-replace decision easier.

No. Maintenance is a check, not a sales visit. If we find a repair, we explain it and quote it before doing anything. If the furnace is near the end of its life, we'll tell you why, and you can request a free replacement estimate whenever you're ready. We don't use age alone to recommend replacement.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

We service all major HVAC brands. We do not service oil furnaces, boilers, mobile-home equipment, window units, geothermal systems, or commercial units.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. A cracked heat exchanger usually settles it; one failed part on a sound furnace usually doesn't.

Leave the house, call your gas provider, and then call us. Don't try to find the leak yourself. Once the utility has made the area safe, our technician can locate and repair the source.

Yes. Southeast Family Plan members get 15% off qualifying repairs, priority service, and no after-hours charge. The plan is $149 a year for the first system and $109 for each additional system.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Dawsonville is a market we chose to keep serving, so call rather than booking online if the house is cold; our office will confirm a realistic window. Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

Only in how we prepare. We repair both, but the gas valve, burners and pressure settings differ between the two, so tell the office which one feeds your furnace when you call. Not sure? Propane comes from a tank on your property; natural gas comes through a utility meter on the house. Guessing wrong can cost a second trip, and out here that's the thing we most want to avoid.

Three things. First, the symptom in plain words and the order it happens in. Second, the furnace itself: natural gas or propane, standard or high-efficiency, attic or crawlspace, and the brand. Third, anything the furnace is telling you: a blinking light pattern on the board, a new noise, water on the floor. Add whether a heat pump shares the job. That's enough for our office to plan the trip properly.

The technician tells you the part, the price and the wait before you decide anything, and you can say no. If you go ahead, our office confirms the return visit by call or text, the same way it confirmed the first trip. If the furnace is your only heat and the wait is a problem, tell us. We'll talk through the options, including whether a free replacement estimate makes more sense than waiting.

Yes. Dawsonville is an approved market for us, and the plan is the same here as in our core markets: two visits a year, standard 1-inch pleated filters, condensate drain and condenser-coil cleaning, 15% off qualifying repairs, priority service and no after-hours charge for members. It's $149 a year for the first system and $109 for each additional one, and it transfers to the new owner if you sell the house.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem. Jefferson is at the edge of our area, so our office confirms a realistic window before you wait. Family Plan members get priority scheduling.

Leave the house, call your gas provider, and then call us. Don't try to find the leak yourself. Once the utility has made the area safe, our technician can locate and repair the source.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

We service all major HVAC brands. We do not service oil furnaces, boilers, mobile-home equipment, window units, geothermal systems, or commercial units.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. A cracked heat exchanger usually points to replacement; one failed part on a sound furnace usually doesn't.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Oakwood is at the edge of our service area, so on a cold snap the office will give you a realistic window before scheduling rather than a hopeful one. Family Plan members get priority.

Leave the house, call your gas provider, and then call us. Don't try to find the leak yourself. Once the utility has made the area safe, our technician can locate and repair the source.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

We service all major HVAC brands. We do not service oil furnaces, boilers, mobile-home equipment, window units, geothermal systems, or commercial units.

Yes. Southeast Family Plan members receive priority service and pay no after-hours charge, which matters most at the edge of our service area. Members also get 15% off qualifying repairs. The plan is $149 a year for the first system and $109 for each additional system.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem. On the first cold snap the whole area calls at once, and Peachtree Corners is at the edge of our map, so our office confirms a realistic window first. Family Plan members get priority.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

What the furnace does, in the order it happens: clicking with no flame, running then quitting, blower on with cool air. Then the furnace itself: natural gas or propane, standard or high-efficiency, attic or crawlspace, and the brand. Read us any blinking-light pattern on the control board; it's an error code. With that, our office can match the call to the right technician and the visit goes faster.

Both. Tell us which one you have when you book. The parts that meter the gas are set up differently for propane than for natural gas, so the fix isn't always interchangeable, and knowing ahead of time helps the technician come prepared. If you're not sure, a tank on the property means propane; a monthly bill from a gas utility means natural gas.

You'll know before you decide. The technician quotes the repair and tells you the wait for the part, and you can say yes or no on the spot. If you go ahead, our office schedules the return trip the same way it scheduled the first one, with a confirmed window that's honest for a Peachtree Corners address. If the furnace is your only heat, tell us, and we'll talk through what's safe in the meantime.

Yes. We treat Peachtree Corners as an approved market, so the plan works the same way there: two visits a year, 15% off qualifying repairs, priority service, no after-hours charge, standard 1-inch pleated filters, and condensate drain and condenser-coil cleaning. It's $149 a year for the first system and $109 for each additional one. Maintenance visits are planned work, so they're easier to fit into our schedule than a no-heat call.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

It depends on the home, system size, installation conditions, staging, duct and electrical needs, and selected warranty. Southeast provides a free replacement estimate and can show ballpark monthly-payment options, with heating systems from $59 a month with credit approval.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

Yes. Southeast pulls required replacement permits, with the permit cost included in the quoted installation price, and our office handles manufacturer warranty registration for systems we install.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Our standard diagnostic fee is $79. It is typically charged. Any exception is a case-by-case customer-service decision, and it is not something we advertise or guarantee.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem.

Yes. We service all major furnace brands, whether or not Southeast installed the system. There are a few equipment types we don't work on at all, and if yours is one of them, we'll tell you up front rather than waste your time.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed.

Yes. When the seasonal promotion is active, the tune-up is $49 at the advertised scope. If the technician finds something that needs a repair, we explain it and quote it separately before doing any work. You're never required to approve a repair to get the tune-up.

Family Plan visits include a standard 1-inch pleated filter. For the promotional tune-up, the scope matches the current campaign, so ask our office when you book and we'll tell you exactly what's included.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

A tune-up is for a furnace that's running. If yours won't start, is blowing cold air or keeps shutting off, book a repair visit instead. That starts with our $79 diagnostic so we can find the actual fault rather than run a checklist on a system that's already failing.

No, and we won't claim it does. A tune-up lowers the odds of a surprise by catching worn and dirty parts early, and it gives you a clear read on the furnace's condition. Parts can still fail. If that happens, Family Plan members get priority service and 15% off qualifying repairs.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty and how long you plan to keep the home.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

No. The diagnostic is a $79 troubleshooting visit for a system that's having trouble. The free replacement estimate is an in-home evaluation for homeowners considering a new system. If a diagnostic shows replacement is the right answer, we'll set up the free estimate.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem.

Yes. If a problem is caused by our workmanship, Southeast returns and corrects it at no charge. Exact written warranty terms control.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install. Labor warranties are one year for single-stage, three years for two-stage and five years for Daikin Fit variable-speed systems, subject to written proposal terms.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage and Daikin Fit variable-speed options based on the home and customer priorities.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service and no after-hours charge for members.

It is $149 annually for the first system and $109 for each additional system.

Yes. The new homeowner should call Southeast so the plan can be transferred.

Twice a year: once before cooling season and once before heating season. A heat pump runs in both seasons, and parts like the defrost control and heat strips only get exercised in one of them. That's why the Southeast Family Plan includes two visits.

Yes. Change accessible filters, keep the area around the outdoor unit clear, check thermostat settings and batteries, and note any new symptoms. Leave refrigerant, electrical, internal cleaning, airflow changes and anything involving the heat strips to a qualified technician.

No. Maintenance reduces surprises by catching worn parts early and keeping the system clean, but no one can promise zero breakdowns. What we can promise is an honest report of the system's condition and a written quote for anything that needs attention.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem. Southeast Family Plan members receive priority service.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. Repair pricing is quoted in writing after the diagnosis.

Sometimes. During a defrost cycle the system briefly reverses to melt frost off the outdoor coil, so the vents can feel cool for a few minutes and the outdoor unit may steam. If cool air continues well past that, the outdoor unit stays iced over, or the thermostat is stuck on auxiliary heat, it's time to book a repair.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment or commercial units.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty and how long you plan to keep the home. If replacement is the better answer, we offer a free replacement estimate.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Dawsonville is a market we chose to keep serving, so call rather than booking online if the system is down; our office will confirm a realistic window. Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

Usually not. On a cold morning, a heat pump runs a defrost cycle that briefly melts frost off the outdoor coil, and that can look like steam or smoke. Call us if the unit stays iced over, blows cold air in heating mode, or runs on auxiliary heat constantly.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement is the better call, we set up a free replacement estimate.

Often, yes. A heat pump delivers air that is warm rather than hot, and it can feel cool against your skin while still heating the house. Ice that never clears, a breaker that keeps tripping, or a home that won't reach the set temperature are the signs that mean a repair call.

Honestly, it varies. We try to answer calls 24/7 and aim to respond within 24 hours; arrival time depends on demand, weather, location and the type of problem, and Jefferson sits at the edge of our area. Tell the office whether the system is down in heating or cooling mode, and they'll confirm a realistic window by call or text. Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement is the better long-term option, we'll explain why and offer a free estimate.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Oakwood is at the edge of our service area, so tell the office whether you have any heat or cooling at all; it helps us place you honestly. Family Plan members get priority.

Sometimes. During a defrost cycle the system briefly reverses to melt frost off the outdoor coil, so the vents can feel cool for a few minutes and the outdoor unit may steam. If cool air continues well past that, the outdoor unit stays iced over, or the thermostat is stuck on auxiliary heat, it's time to book a repair.

If the heat pump isn't producing heat and your thermostat has an emergency-heat setting, switching to it runs the electric backup heat so the house stays warm until we arrive. It costs more to run, so switch back after the repair, and mention you did it when you call; it helps the technician.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. Repair pricing is quoted in writing after the diagnosis.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem. Peachtree Corners is at the edge of our area, so our office confirms a realistic window before you wait. Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair is quoted separately before any work starts.

Often, yes. Heat pump air is warm rather than furnace-hot and can feel cool on your hand, and steam or a short pause from the outdoor unit is the defrost cycle. If the house isn't reaching the set temperature or the outdoor unit is iced over and never clears, call us.

We service all major HVAC brands, but we do not service geothermal systems, window units, boilers, oil furnaces, mobile-home equipment, or commercial units.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement is the better long-term option, we set up a free estimate.

Yes. Southeast Family Plan members get 15% off qualifying repairs, priority service, and no after-hours charge. The plan is $149 a year for the first system and $109 for each additional system.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement is the better answer, the in-home estimate is free.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

It depends on the home, system size, installation conditions, efficiency and staging, duct and electrical needs, and the selected warranty. Southeast provides a free replacement estimate and can show ballpark monthly-payment options, such as a complete system from $99 a month with credit approval; see financing terms.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

If you choose Daikin, all new Daikin systems Southeast currently installs use R-32. Because the new system may use a different refrigerant than the old one, we evaluate the existing line set for reuse or replacement rather than assuming it can stay, and our team explains the refrigerant choice during the proposal.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment or commercial units.

In summer, yes: a heat pump cools exactly like an AC. In winter it reverses and pulls heat from the outdoor air into your home. Most heat pumps also have electric heat strips in the air handler for backup on the coldest nights, which is why they need a different kind of service than a furnace or AC alone.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Southeast Family Plan members pay no after-hours charge. For nonmembers, after-hours pricing varies, and our office confirms it with you before a technician is dispatched.

One seasonal visit on a working heat pump. In spring: condenser-coil and drain cleaning, electrical checks, refrigerant and temperature evaluation, and a cooling performance check. In fall: defrost cycle, reversing valve, heat strip, heating performance and electrical checks. Both end with a plain-language report. The $49 price is a seasonal promotion, and our office confirms the exact scope when you book.

Both, ideally, because a heat pump works in both seasons and some parts only run in one. The $49 tune-up covers one season per visit. If you want both sides handled every year, the Southeast Family Plan includes two visits.

No. A tune-up is preventive maintenance on a system that's working. A diagnostic is how we find the cause of a problem on a system that isn't. Our standard diagnostic fee is $79; it is typically charged, and any waiver is a case-by-case customer-service decision and is not guaranteed.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

A tune-up is preventive maintenance on a working system: cleaning, testing, and a checklist before the season. A diagnostic is troubleshooting: something is wrong or you want the system inspected, and the technician finds the specific cause and quotes the repair. If you're not sure which you need, tell the office what's happening.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

Yes. After the diagnostic, the technician explains what failed and quotes the repair. Nothing beyond the diagnostic happens until you approve it.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

Yes. Southeast handles manufacturer warranty registration for systems we install.

Often, yes. The free estimate covers whether your electrical panel and ductwork can support it and what the tradeoffs are for your home. We lay out the furnace and heat pump options side by side so you can decide.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

It is $149 annually for the first system and $109 for each additional system.

Yes. The new homeowner should call Southeast so the plan can be transferred.

No. You get a report on what we found. If a repair is needed, we quote it first and you decide. If the system is near the end of its life, we'll say so and offer a free replacement estimate, but nobody pushes a new system on you during a tune-up.

The $49 tune-up covers the scope advertised in the current promotion, and the office can confirm what's included when you book. Southeast Family Plan visits include a standard 1-inch pleated filter change.

Twice a year is the standard recommendation, once before heating season and once before cooling season, because a heat pump runs year-round. That's why the Family Plan includes two visits per covered system.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Southeast Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. You get a repair quote before any work is done.

We service all major HVAC brands, not just Daikin. We focus on residential furnaces, heat pumps, and electric heat strips. If your equipment is something we don't work on, we'll tell you on the phone rather than pretend otherwise.

No. We don't use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If a repair makes sense, we repair it. If replacement is the honest answer, we'll explain why and offer a free replacement estimate.

Call or text (770) 265-8308. We try to answer 24/7. After-hours visits for non-members may carry an additional charge that the office confirms before dispatch. Southeast Family Plan members pay no after-hours charge and get priority service.

Leave the house, then call your gas utility or 911 from outside. Don't flip switches or try to restart the furnace. Once the area is safe, call us and we'll inspect the furnace and its gas connections before it runs again.

It depends on the home, system size, installation conditions, efficiency and staging, duct and electrical needs, and the selected warranty. Southeast provides a free replacement estimate and can show ballpark monthly-payment options.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

We remove it and dispose of it. Removal and disposal are included in the replacement quote, along with the permit when required and standard startup.

Because the old one may have been wrong. Southeast performs a Manual J load calculation, the industry method for sizing the system to the home, so the new equipment fits your square footage, insulation, windows, and ductwork rather than a like-for-like assumption.

Yes. If a problem is caused by our workmanship, Southeast returns and corrects it at no charge. Exact written warranty terms control.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Southeast Family Plan members get priority scheduling.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted separately, before any work starts.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

All three. Our technicians service gas furnaces, heat pumps and the electric heat strips inside air handlers, including dual-fuel setups that pair a heat pump with a gas furnace.

No. A service call is a $79 diagnostic visit for a system that has a problem. A tune-up is seasonal maintenance on a working system, $49 while the promotion is running. If we find a problem during a tune-up, we quote the repair before doing anything.

A heating safety and performance check for your furnace, heat pump or heat strips: heat exchanger inspection, burner and gas checks where applicable, heat-strip checks, heat-pump heating and defrost checks, electrical and operating checks, and a filter check. The exact scope of the $49 promotional visit follows the current campaign.

It's $49 while the seasonal promotion is active; the office confirms the current scope and multi-system pricing when you book. Southeast Family Plan members get two maintenance visits a year included in the plan, which is $149 for the first system and $109 for each additional system.

No. A tune-up is maintenance on a system that's working. The $79 diagnostic is for a system with a problem, and it covers the testing needed to find the cause. If a tune-up uncovers a problem, we quote the repair before doing anything.

No. The tune-up covers inspection, testing and cleaning. If we find a part that's failing, we show you, give you a price and let you decide. Family Plan members save 15% on qualifying repairs.

Yes. The new homeowner should call Southeast so the plan can be transferred.

No. Our technician evaluates the HVAC side of your air: filter, airflow, humidity, coil and drain condition, and accessible ductwork. We don't collect lab samples, run chemical tests, or make health claims. If your situation calls for lab testing, we'll say so rather than pretend our visit replaces it.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

Only if the evaluation points to one. We list options in order, starting with free fixes like a filter change or a fan setting, then repairs, then equipment. You get everything in writing before deciding, and there's no expiring offer attached.

No. We don't do lab sampling or chemical testing of any kind. What we can do is find and fix the HVAC conditions that affect your air, such as a bypassed filter, a dirty coil, standing water in the drain pan, or a duct pulling air in from the attic.

Family Plan visits include a standard filter change, condensate drain cleaning, condenser-coil cleaning, and system operating checks, which covers much of what the evaluation looks at. If you want a dedicated air quality walkthrough, tell our office when you schedule so we can plan the visit.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed.

Our standard area runs about 25 miles from Buford, and Dawsonville is one of a handful of markets past that radius that we chose to keep serving at launch. Residential work there is accepted; timing depends on capacity and the type of job.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Our office confirms a realistic window by call or text before you wait on us.

No. Our only office is 4582 Atwater Ct STE 8, Buford, GA 30518. We serve Dawsonville from Buford, and we won't claim a local office, phone number or staff we don't have.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities. We service all major brands.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

No. Our only office is 4582 Atwater Ct STE 8, Buford, GA 30518. Jefferson is a right-job market we serve from Buford, and we don't claim local offices, phone numbers or crews we don't have.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location and the type of problem. For Jefferson, our office confirms a realistic window by call or text before you wait on us.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

Yes. If a problem is caused by our workmanship, Southeast returns and corrects it at no charge. Exact written warranty terms control. New systems also carry a one-, three- or five-year Southeast labor warranty by tier, and we register the manufacturer warranty for you.

No. Our only office is 4582 Atwater Ct STE 8, Buford, GA 30518. Oakwood is an edge market for us, so we take jobs there one at a time based on drive time and the day's workload. We don't claim local offices we don't have.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Because Oakwood sits at the edge of our service envelope, a request isn't an appointment until our office calls or texts to confirm it.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Yes. Southeast offers Service Finance options including approved promotional programs and payment examples as low as $59/month for heating, $69/month for AC, or $99/month for a complete system, subject to credit approval and current terms.

Local. Southeast Heating & Cooling is independent, family owned and locally owned, founded in 2022, owned by Phillip Suggs and Brian Malone. We're based in Buford, GA, with one office, and the team that answers the phone is the same company that does the work.

No. Our only location is our Buford office at 4582 Atwater Ct STE 8, Buford, GA 30518. We serve Peachtree Corners from Buford job by job, and we won't claim a local office or phone number we don't have.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. For Peachtree Corners, our office confirms a realistic window before you wait. Family Plan members get priority.

Homeowners come first. We accept selected small light-commercial jobs when they fit the residential-style equipment we work on. We don't do large commercial or industrial HVAC, commercial refrigeration or new construction. Call and describe the job and we'll tell you honestly.

Yes. If a problem is caused by our workmanship, Southeast returns and corrects it at no charge. Exact written warranty terms control.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

It depends on the system, the access and the site work involved, so we don't publish a standard time. The written proposal tells you what to expect for your job, and our office confirms the installation date by call or text.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Yes. If a problem is caused by our workmanship, Southeast returns and corrects it at no charge. Labor warranties are one year on single-stage, three years on two-stage and five years on Daikin Fit systems. Exact written warranty terms control.

No. We install residential systems in existing homes and take on selected light-commercial work only when the equipment is the same type we install in homes. We don't do new-construction projects, commercial units, window units, geothermal, boilers, oil furnaces or mobile-home equipment.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

It is $149 annually for the first system and $109 for each additional system.

Yes. The cooling side and the heating side have different parts and different failure points, so the Family Plan schedules two visits a year: a cooling visit before summer and a heating visit before winter. A single $49 seasonal tune-up covers one side at a time.

Yes. The new homeowner should call Southeast so the plan can be transferred.

The $49 tune-up is one seasonal visit at the currently advertised scope, when the promotion is active. The Family Plan is $149 a year for the first system and $109 for each additional one, with two visits, standard 1-inch filters, coil and drain cleaning, 15% off qualifying repairs, priority service and no after-hours charge for members.

No, and we won't tell you it does. Maintenance catches wear early, keeps drains and coils clean and checks heating safety controls, which reduces surprise failures. It doesn't make equipment breakdown-proof or guarantee a lifespan. If something does fail, Family Plan members get priority service and 15% off qualifying repairs.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Southeast Family Plan members receive priority service.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted in writing after the diagnostic.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If repair is the better option, we say so. If replacement makes more sense, we explain why and offer a free estimate. The decision is yours.

For non-members, after-hours pricing varies by situation, and our office confirms it with you before a technician is dispatched. Southeast Family Plan members pay no after-hours charge. Either way, we try to answer calls 24/7 and aim to respond within 24 hours.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed. If your system is completely down or the situation is urgent, call (770) 265-8308.

It depends on the home, system size, installation conditions, efficiency and staging, duct and electrical needs, and the selected warranty. Southeast provides a free replacement estimate and can show ballpark monthly-payment options, such as a complete system from $99 a month with credit approval.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption.

Daikin is our primary brand. We currently install Daikin R-32 systems and offer single-stage, two-stage, and Daikin Fit variable-speed options based on the home and customer priorities.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install. Labor coverage is one year on single-stage, three years on two-stage and five years on Daikin Fit, subject to the written proposal terms.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

Repair is for a system that's down or has an obvious failure. Service is for a system that runs but isn't right: uneven rooms, humidity, noises, longer run times. Both start with the $79 diagnostic and written options before any work; the difference is how urgent the call is.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed. If your system is completely down or the situation is urgent, call (770) 265-8308.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home.

Yes. A newer system may be installed so poorly, or face such a major repair, that replacement is the better long-term option. We inspect the whole situation before recommending it.

If you don't know the system's history, it's a reasonable step. A general home inspection and an HVAC inspection answer different questions. Ours looks at the equipment's condition, installation quality, and what's likely to need attention, so you know what you're buying.

No. You get written repair options with prices before any work, and we only bring up replacement if the evidence points there. If it does, the replacement estimate is free and it's a separate visit, so there's time to think.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. It covers one seasonal visit: the cooling checklist in spring and summer, or the heating checklist in fall and winter. If you want both sides covered every year, the Southeast Family Plan includes two visits, at $149 a year for the first system and $109 for each additional system.

Yes. A heat pump heats and cools with the same equipment, but the checks are different. The cooling visit covers refrigerant, the condenser coil and the drain; the heating visit covers the defrost cycle and the backup heat strips. The Family Plan covers both visits.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. A tune-up is a different visit, for a system that's working.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Tune-ups are scheduled during regular hours, so booking in spring or early fall gives you the widest choice of dates.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Sometimes. It depends on the ductwork, the equipment, and how the house is laid out. We evaluate the ducts first, because closing dampers on an undersized system creates pressure and noise problems. If zoning isn't a good fit, we'll say so and suggest what is.

Heat rises, the second floor takes more sun through the roof, and a single hallway thermostat downstairs shuts the system off before the upstairs catches up. Zoning is one fix. Undersized upstairs ducts, a thermostat in the wrong spot, or an oversized single-stage system can cause the same symptom, so we test before recommending anything.

Not automatically. Zoning uses one set of equipment for the whole house and depends on the ducts and controls being right. Two systems give each area true independence but mean two sets of equipment to buy and maintain. For one problem room, a ductless mini-split can beat both. We'll lay out the options for your home.

We don't publish a price for zoning because it depends on the ductwork, number of zones, equipment, and access. Repairs to an existing zoning system start with our $79 diagnostic. New zoning is quoted in writing after a duct evaluation. When zoning is part of a system replacement, it's included in that proposal, and Service Finance options apply with credit approval.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption. That matters even more in a zoned home.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair itself is quoted in writing after the diagnostic, once we know which part or cleaning your equipment needs.

Yes. We service humidifiers, dehumidifiers, air purifiers and filter cabinets on all major HVAC brands, whether or not we installed them. We do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members. Ask the office about humidifier pads and purifier lamps before your visit so we bring the right parts.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. IAQ equipment problems are rarely urgent, so we'll usually schedule them into a normal window.

We don't use age alone. We look at the repair cost, how well the unit was installed, its overall condition, what's likely to fail next, and whether it's actually solving the problem in your home. If a repair makes sense, we say so. If replacement makes more sense, we explain why and put options in writing.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the home rather than a simple like-for-like assumption. For a mini-split, that means each head is sized to its zone's actual load.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. A mini-split is a heat pump, so it cools in summer and runs in reverse to heat in winter. Cold-weather heating performance varies by model, so we go over the manufacturer's data for the specific equipment on your proposal.

Yes. Southeast offers Service Finance options including approved promotional programs such as 18 months at 0% interest and 12 months with no payments and no interest, subject to credit approval and current terms.

Yes. Southeast handles manufacturer warranty registration for systems we install.

Daikin Entra and Oterra. Both are ductless lines, separate from Daikin's central single-stage, two-stage and Fit systems. We go through the current Daikin specifications for the sizes and configurations that fit your home at the free estimate.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

It is $149 annually for the first system and $109 for each additional system.

Yes. The new homeowner should call Southeast so the plan can be transferred.

Every few weeks during heavy summer or winter use. Pull the mesh filters out of each head, rinse them, let them dry, and slide them back in. That homeowner step plus two professional visits a year is the whole maintenance recipe.

Yes. We service all major HVAC brands, including ductless systems we didn't install. We do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem. Southeast Family Plan members receive priority service.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. After the diagnostic you get a clear repair price before any work starts.

Yes. We service all major HVAC brands, including ductless systems we didn't install. We do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

We'd turn that head off. A dripping indoor unit usually means a clogged condensate drain or a failed drain pump, and running it keeps putting water on your wall and floor. Other heads on a multi-zone system can usually stay on. Call or text us and we'll get it on the schedule.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, and how long you plan to keep the home. If replacement is the better call, we'll say so and offer a free replacement estimate.

We do not use age alone. We look at repair cost, installation quality, overall condition, likely upcoming failures, comfort, efficiency, warranty, parts availability and how long you plan to keep the home. A failed compressor or a repeat refrigerant leak on an older system usually tips the answer toward replacement; a clogged drain or a bad sensor does not.

Yes. All new Daikin systems Southeast currently installs use R-32, and our team explains the refrigerant choice during the proposal. Daikin Entra and Oterra are the ductless lines we install.

Yes. Southeast performs Manual J load calculations for replacement projects so system sizing is based on the space rather than a simple like-for-like assumption. Because ductless heads come in fixed capacities, the load calculation is what tells us which head belongs in which room.

Southeast pulls required replacement permits, and the necessary permit cost is included in the quoted installation price.

Yes. Southeast handles manufacturer warranty registration for systems we install. If a problem is caused by our workmanship, Southeast returns and corrects it at no charge. Exact written warranty terms control.

Yes. Southeast offers Service Finance options including 18 months at 0% interest, 12 months with no payments and no interest, and 180-month terms at 9.99%, subject to credit approval and current terms. Your proposal shows the options that apply to your project.

We service all major HVAC brands, but we do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

No. A window unit is one sealed box that sits in a window or a wall sleeve. A mini-split has a separate outdoor unit connected to one or more indoor heads by a refrigerant line set. We service mini-splits; we don't service window units.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed.

The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members.

Twice a year: once before cooling season and once before heating season. In North Georgia that means a spring visit for the air conditioner or heat pump and a fall visit for the furnace or the heat pump's heating side, with filter changes in between.

A new system still collects dust on the coil, still has a drain that can clog, and still needs filter changes. Maintenance keeps it clean and checked from the start. Whether your warranty requires it depends on the written terms, so check those and keep your records.

Change accessible filters, keep the outdoor unit clear of leaves and debris, check thermostat settings and batteries, and write down anything unusual you notice. Leave refrigerant, electrical, gas, internal cleaning, and airflow work to a qualified technician.

No. A maintenance visit is a working checklist: cleaning, testing, and inspecting. If we find something, we show you and quote it in writing, and you decide. If the system is fine, we say so.

Yes. The new homeowner should call Southeast so the plan can be transferred.

No. It covers one seasonal visit: the cooling checklist in the warm months or the heating checklist in the cool months. If you want both sides of the year covered, the Southeast Family Plan includes two visits, one for each season.

It's a promotional price, so it's available while the promotion is active. Check our current specials page or ask our office when you book, and we'll confirm the price before the visit.

No. A tune-up is a pre-season check on a system that's running. If your system is already down or acting up, that's a diagnostic visit. Our standard diagnostic fee is $79, and it is typically charged.

We show you what we found and quote any repair in writing before doing the work. You decide. Family Plan members get 15% off qualifying repairs. If the system is fine, we tell you that and finish the checklist.

It lowers the odds and catches problems early, but no one can promise zero breakdowns. What we can offer is a technician's eyes on the equipment before each season, priority service for Family Plan members if something does fail, and no after-hours charge for members.

It is $149 annually for the first system and $109 for each additional system.

Usually, but not always. Heat pumps with electric heat strips, two-stage equipment, and variable-speed systems each need a thermostat wired and configured for them. Some variable-speed systems are designed for the manufacturer's own control. We confirm compatibility before we install anything, so you don't end up with a thermostat that fights your equipment.

Most smart thermostats need one for steady power. Many older homes don't have one at the thermostat. We can run a new wire or add a power adapter at the equipment. We check this before we install anything, so you don't end up with a thermostat that reboots or drops offline.

You can, and some homeowners do fine. The trouble starts with heat pumps, heat strips, two-stage equipment, and missing C wires, where one wrong setting can leave you with cold air or a system that runs constantly. If you've already tried and something's off, book a diagnostic and we'll sort out the wiring and settings.

It depends on your equipment. Some variable-speed systems are designed for the manufacturer's own control. Others work well with common third-party smart thermostats. Tell us what you have when you book and we'll recommend a compatible option, or install one you've already purchased if it's a good match.

We aim to respond within 24 hours and try to answer calls 24/7, but arrival time depends on demand, weather, location, and the type of problem.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed. If your system is completely down or the situation is urgent, call (770) 265-8308.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. The repair or replacement itself is quoted in writing after the diagnostic.

Usually power: dead batteries, a tripped breaker at the furnace or air handler, or a blown low-voltage fuse inside the equipment. Check the batteries and the breaker first. If it's still blank, book a diagnostic. A blown fuse usually means a wire has shorted somewhere, and that needs to be found, not just replaced.

Not necessarily. The thermostat reports the temperature where it's mounted, and that spot can be sunnier, draftier, or closer to a vent than the rooms you live in. It can also be sending the right signal to equipment that isn't keeping up. We test both the control and the system on one visit. One floor that's always off is often a zoning question.

You can safely change the batteries, check that it's set to heat or cool, and make sure a schedule isn't overriding you. Wiring, compatibility, and anything behind the wall plate should be handled by a technician. If the simple checks don't help, book a diagnostic.

We service all major HVAC brands and the thermostats that control them, including thermostats we didn't install. We do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Our office calls or texts to confirm the appointment. A request is not final until it is confirmed. If your system is completely down or the situation is urgent, call (770) 265-8308.

Not every home does. Our winters are short, but a cold snap dries a house out the same way it does anywhere else. If you get static shocks nightly, wood floors and trim gap every winter, or the house feels colder than the thermostat says, a whole-home humidifier is worth a look. If your windows already fog on cold mornings, it isn't.

The water panel (pad) is a seasonal replacement item because Water leaves mineral scale on it. The water should be shut off in summer, and the drain checked before heating season. Family Plan visits are a natural time to do this; ask the office about pad replacement on your plan.

Yes, if it's set too high for the outdoor temperature. Moisture then condenses on the coldest surfaces in the house, usually windows, and can reach inside walls. The humidistat setting should come down as it gets colder outside. We set it up correctly at install and show you how to adjust it.

Yes, but the sizing and type are different. A heat pump moves air that's cooler than a gas furnace's, and it runs longer, so a bypass unit may underperform and a fan-powered or steam unit may be the better fit. We size to your heat source, not a generic square-footage chart.

Yes. We service whole-home humidifiers on all major HVAC brands, starting with our $79 diagnostic. Common repairs are a scaled-up water panel, a stuck solenoid valve, a drain problem, or a humidistat that's set or wired wrong. The repair is quoted in writing after the diagnostic.

It depends on what your system can handle. A higher MERV catches finer particles but restricts airflow more. We measure how hard the blower is working with your current filter and match the filter to the system. On many homes a media cabinet is the way to get more filtering without hurting airflow.

Yes. The Family Plan includes two visits per year, standard 1-inch filter changes, system inspection and cleaning, condenser-coil and drain-line service, 15% off qualifying repairs, priority service, and no after-hours charge for members. If your system uses a thicker media filter, ask the office how that's handled.

It depends on the filter type, pets, remodeling dust, and how much the system runs. A 1-inch filter needs changing far more often than a 4-to-5-inch media filter. We'll tell you the real interval for your home rather than the number printed on the box.

Sometimes. If dust is getting in behind the filter through leaky return ducts in the attic, a better filter won't help. We check the return and the ductwork before recommending a filter upgrade, and we'll point you to a ductwork evaluation if that's the real problem.

It can cause problems if it's too restrictive for the system. Starved airflow leads to iced coils in summer, overheating and short cycling in winter, and early motor wear. That's why we measure before recommending a filter, and why a media cabinet is often the safer way to step up.

No. A purifier works alongside the filter, not instead of it. The filter screens particles out of the air; the purifier treats the air stream or the coil. On most systems a purifier does very little if the filter and airflow aren't right first, so we check those before recommending one.

Only what the manufacturer documents. We'll show you the product's own testing and tell you what we've seen in the field, but we won't make promises about outcomes for the people in your home. If the real problem is dust or humidity, we'll point you to filtration or dehumidification instead.

It depends on the product, and every lamp has a manufacturer replacement interval. Output drops well before the lamp visibly burns out, so a glowing lamp isn't proof it's working. We give you the schedule at install and can check it during Family Plan visits.

Yes, and it's often the simplest time to do it because the air handler is already open. Ask for it during your free replacement estimate and we'll include options in writing alongside the system proposal.

Southeast offers Service Finance options, including 18 months at 0% interest and 12 months with no payments and no interest, subject to credit approval and current terms. Ask the office whether your purifier project qualifies on its own or as part of a system replacement.

Yes. We service whole-house purifiers on all major HVAC brands, including checking lamps, cells and wiring, starting with our $79 diagnostic. We do not service window units, geothermal systems, boilers, oil furnaces, mobile-home equipment, or commercial units.

Often not. A correctly sized AC that runs long enough removes a lot of moisture on its own. If your house is humid with the AC running, the cause is usually oversizing, short cycling, leaky ducts or an airflow setting, and we fix that first. A dedicated dehumidifier earns its keep in spring and fall, in crawlspaces, and in homes where the AC alone can't keep up.

The most common reasons are an oversized system that cools too fast to wring out moisture, a system that short cycles, return ducts pulling in humid attic or crawlspace air, or a blower running too fast. Our $79 diagnostic checks each of these before anyone recommends equipment.

Usually it's ducted into the return or supply side of your existing system near the air handler, with its own drain. In homes where the moisture comes from below, it may be installed in the basement or crawlspace instead. We size it and choose the location after looking at your system and where the humidity is coming from.

It can. A variable-speed system such as the Daikin Fit runs longer at a lower speed, which gives it more time to pull moisture from the air. It isn't automatically right for every home, since ductwork, controls and load all matter, so we size with Manual J and explain the options during a free replacement estimate.

Southeast offers Service Finance options, including 18 months at 0% interest, 12 months with no payments and no interest, and 180 months at 9.99%, subject to credit approval and current terms. Ask the office whether your dehumidifier project qualifies on its own or as part of an AC replacement.

Our standard diagnostic fee is $79. It is typically charged; any waiver is a case-by-case customer-service decision and is not guaranteed. Any AC repair or dehumidifier install is quoted in writing after the diagnostic.