Privacy Policy

Privacy Policy

Last updated: October 5, 2026. This Privacy Policy is published by Southeast Heating and Cooling LLC ("Southeast Heating & Cooling," "we," "us," or "our"), 4582 Atwater Ct Ste 8, Buford, Georgia 30518, United States.

At Southeast Heating and Cooling, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services or visit our website.

Information We Collect

We may collect the following types of information:

• Name, phone number, and email address
• Service address and appointment details
• Communication preferences
• Customer feedback and inquiries

How We Use Your Information

We use the information you provide to:

• Schedule and manage service appointments
• Send service reminders, updates, or important notices via text message or email
• Respond to customer inquiries and provide support
• Improve our services and customer experience

Text Messaging & Opt-Out

By providing your mobile number, you consent to receive appointment reminders, updates, and service notifications from Southeast Heating & Cooling. Message frequency may vary. Message and data rates may apply.

We do not share your phone number or personal information with third parties for marketing purposes.

To stop receiving messages, you may opt out at any time by replying: STOP, CANCEL, or UNSUBSCRIBE.

Cookies, Analytics & Online Tracking

Our website uses a small number of cookies and similar technologies. Some are strictly necessary for the site to work (for example, remembering the privacy choice you make in our cookie banner). Others are optional and are used only as described below. The third-party services actually in use on this website are:

• Google reCAPTCHA Enterprise — protects our contact, quote, maintenance plan, and careers forms from spam and abuse. Google may collect device and usage signals to distinguish people from bots.
• CI Web Group — hosts this website and delivers the messages you submit through our forms to our office.
• Housecall Pro — when you choose "Book Online," you are taken to our scheduling provider's own booking page, which is governed by its own privacy policy.
• Service Finance Company — financing applications are completed on the lender's own secure, externally hosted application page, governed by the lender's privacy policy. No financing application data is collected on our website.

Google Tag Manager / Google Analytics 4 — we use Google tools to measure how visitors use this website and how our advertising performs. These tools honor the consent choice you make in our cookie banner and the Global Privacy Control signal: where you decline (or where opt-in law applies and you have not opted in), analytics and advertising storage stay disabled.

A consent banner is shown on your first visit. You can change your choice at any time from the Your Privacy Choices section below. We also honor the Global Privacy Control (GPC) browser signal automatically: when your browser sends GPC, advertising cookies and signals are disabled without any further action from you.

Data Security

We take data security seriously and use appropriate measures to protect your personal information from unauthorized access, loss, or misuse. Data is stored securely and is only accessible by authorized personnel.

Payment Security

We do not accept, collect, or store credit card or debit card numbers through this website. There are no payment fields on any page of this site. Card payments are handled through our payment processor's PCI-DSS compliant systems at the time of service, and financing is applied for on the lender's own hosted application page. We retain only non-sensitive transaction records (for example, invoices and receipts) needed for our business records.

Your Rights & Choices

You may request to:

• Access or correct your personal data
• Delete your information from our system
• Update your communication preferences

To exercise any of these rights, please contact us using the information below.

Your Privacy Choices — Your California Privacy Rights — Do Not Sell or Share My Personal Information

This section supplements the rest of this Privacy Policy for residents of California under the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), and we extend the same choices to visitors from any state.

Categories of personal information we collect. As described above, we collect: identifiers and contact details (name, phone number, email address, service address); customer records (appointment details, service history, communication preferences, feedback and inquiries); and, through the tools named in "Cookies, Analytics & Online Tracking," limited internet activity information (device and usage signals). We do not knowingly collect personal information from children, and we do not collect sensitive personal information through this website.

Selling and sharing. We do not sell your personal information for money. If analytics or advertising cookies run on this site (see above), the CPRA may treat that use of advertising technology as "sharing" personal information for cross-context behavioral advertising. You can opt out of that sharing at any time using the controls below, and we honor your choice.

Your rights. Subject to applicable law, you have the right to:

• Know — request the categories and specific pieces of personal information we have collected about you.
• Delete — request that we delete personal information we hold.
• Correct — request that we correct inaccurate personal information.
• Opt out of sale or sharing — direct us not to sell or share your personal information.
• Non-discrimination — we will never deny you service, charge you a different price, or provide a different level of service because you exercised any of these rights.

How to opt out of sale or sharing:

• On this site: use the button below (or the "Do Not Sell or Share My Personal Information" link in the footer of every page) to open your cookie preferences and turn off advertising cookies.
• Automatically: we honor the Global Privacy Control (GPC) signal. If your browser sends it, advertising cookies and signals are disabled with no further action needed.
• By contacting us: call (770) 265-8308 or email office@hvacsoutheast.com and we will process your request.

Do Not Sell or Share My Personal Information — Manage Preferences

To exercise your right to know, delete, or correct, contact us using the details below. We will verify your request using the contact information you provide and respond within the time required by law. You may also use an authorized agent to submit a request on your behalf.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Southeast Heating and Cooling LLC
4582 Atwater Ct Ste 8,
Buford, Georgia 30518, USA
Phone: 770-265-8308
Email: office@hvacsoutheast.com